CustomersVision Rx
Wholesale · APAC
Vision Rx
Portal-first B2B reduced order errors by 74%
A wholesale optical supplier launched a self-serve buyer portal on the JDOptix Customer Portal.
OMS Customer Portal ERP Inventory
-74%
Order errors
+22%
Repeat orders
4.9/5
Buyer NPS
1,240
B2B buyers onboarded
+31%
Wholesale volume
<2 min
Avg order time
Challenge
Challenge
Buyers emailed spreadsheets; the ops team keyed orders manually. Error rate was 11% and remakes hurt margins.
Solution
Solution
JDOptix Customer Portal + OMS gives buyers a live catalog with prescription validation and account-level pricing.
Outcome
Outcome
Order errors fell 74%. NPS reached 4.9. Repeat orders grew 22% in six months.
Deployed workflow
Vision Rx · end-to-end flow
01
Buyer login
02
Prescription entry
03
Auto-validation
04
Contract pricing
05
Instant confirmation
“Our buyers place complex prescription orders in under two minutes. The error rate crashed and repeat volume climbed.”
A. Kapoor · Head of Digital, Vision Rx