Focalis

Store-lab integration across 82 retail locations

A national optical retail chain unified stores and labs on a single JDOptix instance.

LMS OMS CRM Analytics Mobile

82

Stores

4

Labs

+11%

Same-store sales

-31%

Order-to-delivery

+29%

Store-attach rate

1 view

Of stock

Challenge

Stores and labs ran on different systems. Customer history was lost between visits.

Solution

JDOptix LMS + OMS + CRM unified stores and labs. The mobile app gives store staff a single view.

Outcome

Same-store sales up 11%. Order-to-delivery down 31%. Store attach rate up 29%.

Deployed workflow

Focalis · end-to-end flow

01

Store dispensing

02

Realtime lab assignment

03

Customer profile

04

CRM follow-up

“Every store now sees every lab. Every lab sees every store. Our order-to-delivery time dropped 31% in the first quarter.”

V. Sharma · CEO, Focalis

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