CustomersPrisma Optical Labs
RX Lab · India
Prisma Optical Labs
From 82% to 98% on-time delivery in one quarter
A 4-lab RX operation replaced three legacy systems with the JDOptix platform and unified 800+ SKUs across sites.
LMS OMS LDS MES AI Copilot
-38%
Cycle time
+16pp
On-time delivery
99.2%
QC pass rate
3
Systems replaced
4
Labs unified
$412k
Annual savings
Challenge
Challenge
Fragmented order entry, spreadsheets for pricing, disconnected lab traveler PDFs and no visibility across the four labs meant SLAs slipped and remakes climbed.
Solution
Solution
JDOptix LMS + OMS unified customer, prescription, frame, lens and pricing data. The MES module connected 12 machines. AI Copilot took over SLA-risk detection and rerouting.
Outcome
Outcome
On-time delivery moved from 82% to 98% in one quarter. Remakes fell 47%. The team retired three legacy applications.
Deployed workflow
Prisma Optical Labs · end-to-end flow
01
Order intake
02
Automatic RX validation
03
Machine-optimized routing
04
Vision QC
05
Dispatch
“JDOptix replaced three legacy systems in our lab. Our on-time delivery jumped from 82% to 98% within a quarter.”
R. Menon · COO, Prisma Optical Labs